Q. What is the material of the helmet?
A. There are 4 kinds of materials for our helmets: PVC, soft PVC, latex, polyester, which are detailed in the product description.

Q. Can I see clearly when wearing a helmet?
A. Yes, you can. And does not affect breathing.


Q. Does the helmet smell? Is it harmful to the human body?
A. All helmets are newly produced. Our products are made of natural latex or other natural materials, which are harmless to the human body. After you receive the helmet, put it in a ventilated place, the smell will dissipate.

Q. How to deal with the deformation of the helmet after use?
A. Please heat the deformed part of the helmet to about 60 degrees Celsius, then restore it to its original shape by hand, and wait for it to cool down.

Q. Where do you ship from?
A. We ship from Shenzhen, China.

Q. Do you deliver products internationally?
A. We ship products United States. If there is no shipping method in your location, please contact us.

Q. How long does delivery take?
A. Please allow 6-25 business days (average)* for the items to arrive. Shipping times vary from product-to-product; based on demand and shipping location.If your order hasn't arrived in the estimated delivery times, please contact our support team at the contact us page.

Q. How secure is my personal information?
A. DESWEI adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.

Q. Which currency will I be charged in?
A. We processes all orders in USD.

Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.

Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to service@deswei.com

Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where you are located.

Q:How to track my order?
A:Please click here to track your order.

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